1 Where do I start?

Shopping on the Internet is the same as shopping anywhere else, but without the walking!  You look around our shop, put items you want into your shopping basket and then pay for them - we are committed to the safety of your personal information, please see our credit card security page for more information.

We then send your order to you by Signed-For delivery. 

2 How do I look around your shop?

We have put our products into separate categories to make it easier to find what you are looking for.  To the left of this writing is a list of our main product categories, simply click on any of these categories to view our products.  Some categories have sub-categories, again to make finding what you want easier. 

3 Where is my shopping basket?

Good question!  Our shopping basket is not the same as a real one but it does the same job.  When you add items to your shopping basket, we remember which items they are so that when you are ready to pay for your order, we then display all the items you have chosen. 

Like a real shopping basket, you can take items back out again if you have changed your mind or made a mistake. 

4 How do I put an item in my shopping basket?

Next to every product we have, you will see an 'Add to Basket' button.  If you want a particular item, simply click the 'Add to Basket' button and the item will be automatically put into your shopping basket. 

5 I've chosen what I want, what next?

At the top of every page in our shop, you will see a 'Checkout' link.  When you are ready to complete your order, click on the 'Checkout' link - this will take you into our Checkout page.

You will be able to see all of the items you have put into your shopping basket, and we will ask you where you want your order to be delivered to.

At any time you can come back out of our Checkout page and go back into our shopping pages, or save your shopping basket so that you can pay for it later.

You will be asked to type in your name and address, and we will also ask you where you heard about us.  The is also a box to type in comments and suggestions - we always welcome ideas!

6 How do I pay for my order?

The final part of our Checkout page, after you have typed in your address, is to choose how you would like to pay for your order.

You can choose to make a payment online using your credit or debit card.  Alternatively, you can choose 'Invoice and Payment before Delivery'.  If you chose this option, you can print a copy of your order that will be displayed after you choose this option, then simply to send us a cheque for the total amount.

If you are unsure at any time, please contact us - we are always happy to help! 

7 Are my credit card details and personal information safe?

Yes they are.  We do not share your personal information with anyone else, ever!  Because we use Worldpay to process our customers' online payments, we never see your credit card details.

8 When is my order going to be delivered?

We will email you every time the status of your order changes.  When you first place an order you will receive two emails, one from Worldpay confirming your payment and one from us thanking you for your order!

You will then receive further emails from us to tell you when we are processing your order, and finally to tell you that your order has been posted.

At any stage you are welcome to call us and ask for an update on your order!

9 I have a different question!

Click here to contact us with your enquiry.